Hassle Free Promise
Our Hassle-Free Promise means you can return your purchase for up to 30 days with no questions asked. We want you to have an enjoyable shopping experience with us and understand returns are part it. The bottom line is we sell fun and don’t want you to be stuck with something you don’t really love.
We know which shipping companies are best at getting your order to you quickly and safely and do it so at a fair cost. We have partnered with the best of the best, including UPS, FedEx and US Postal Service. So, on every order we select which shipping carrier is best suited to meet your needs.
3 Easy Steps
1) Download, complete and sign the return form at the bottom of this page and include it with your return. If you can’t download it, email us at firstname.lastname@example.org and we will email it you.
2) Include the manufacturer’s packaging and leave all tags intact.
3) Ship your return back to us at: GolfEtail.com, 6350 Yarrow Drive, Ste B, Carlsbad CA 92011. Make sure your return is well packaged and properly insured.
NEW OPEN & OPEN-BOX ITEMS
To return a new or open-box item, return the item within 30 days from when you received it with the manufacturer’s packaging and all tags intact. The item must also be in the same condition as you received it. Pretty simple, isn’t it?
Pre-owned items are even a tad easier. Again, your item should be returned within 30 days and in the same condition as you received it. Obviously, because the item is pre-owned, the tags and the manufacturer’s packaging are not an issue.
DAMAGED, WRONG, or MISSING ITEMS
Believe it or not, UPS isn’t perfect, nor are we. In the rare occasion you receive a damaged, wrong, or missing item, immediately email us at email@example.com or call us at 760-743-4653
All new items sold by GolfEtail.com come with full manufacturer warranties. Warranty items do vary depending upon the manufacturer, however typically wear and tear or misuse is excluded.
If you are returning an item with the intent on exchanging it, the easiest way to complete an exchange is to simply return your item for a refund and place an order for the new item you prefer.
After we receive the return we will issue a full refund, less the original shipping charge, and credit it to the original payment method. The processing time for a return may take up to 2 business days (Monday-Friday excluding holidays) upon receipt of your return.